The Business Growth Services Director is the lead entrepreneurship program director.  This role oversees all programming content and program management across the country.  Specifically, as the lead organizer of business advisory and training across Ethiopia, the Business Growth Services Director will oversee a department of nearly 30 staff spread throughout multiple offices across the country.

Responsibilities

This director-level role entails:

CLIENT DEPARTMENT MANAGEMENT (60% TIME)

• Led, manage, and coach department staff, including direct supervision of at least 3 Business Development Managers, to deliver impactful services to INKOMOKO Ethiopia’s clients

• Stay up-to-date with the entrepreneurship industry across Ethiopia and East Africa. Connect entrepreneurs to new insights, developments, and other government initiatives

• Manage project deliverables, reporting, and partnership relations with external partners invested in this work

• Develop and deliver on strategic objectives for the department, and cascade annual KPIs

• Work with operational directors in People and Culture, Investment, Finance, MEL, and IT for enhancing the backbone support to the Department’s programming and operations

• Work with Comms dept to promote INKOMOKO Ethiopia programs, client case studies, and brand to achieve objectives of public recognition, alignment with donor/partner communication requirements, sales and marketing objectives, and brand positioning.

• Work with the Investment dept to coordinate pre-and post-investment Business Development services to borrowers

• Collaborate with program staff in the INKOMOKO group of companies across East Africa to share lessons learned

• Serve a key role in the INKOMOKO Leadership Team to ensure cohesion and collaboration across the highest levels of the organization

• Serve as a thought partner to the Managing Director, Ethiopia to ensure collaboration, country fundraising, and partnership efforts are achieved

• Maintain standards of the department quality and productivity -- building the skills, leadership, and capacity of team members to grow professionally to meet and exceed expectations.

• Oversee personnel matters for staff in your department, including staffing plans, role clarification, hiring, professional development, discipline, investigation, etc.

• Contribute to INKOMOKO Ethiopia’s efforts for inclusive policy approaches to benefit marginalized entrepreneurs, particularly refugees in Ethiopia.

• Maintain and grow INKOMOKO Ethiopia’s relationships with various program partners and external stakeholders, in partnership with other company leaders

• Benchmark INKOMOKO Ethiopia against global standards

• Generate programmatic insights with the MEL team to ensure product impact and relevance, and be able to report insights to Executive leadership, Board, and partners

• Other duties to support organizational culture and leadership

PRODUCT INNOVATION & EXPANSION (30% TIME)

• Develop and implement strategies to expand in new geographies

• Work closely with the Managing Director, Ethiopia in opening new offices in Ethiopia

• Develop new programs to meet client needs or market opportunities

• Work closely with the Innovation Lab on change management to roll out new products and train staff to implement them with fidelity and skill. 

FINANCIAL MANAGEMENT & REVENUE GENERATION (10% TIME)

• Partner with fundraising colleagues, to identify, develop, and negotiate proposals/budgets with institutional clients and donors in alignment with INKOMOKO Ethiopia’s priorities.

• Co-managed department expenses with the Regional Director, setting annual and multi-year budgets, and strategically allocating resources to achieve quality department outputs.

• Work with the Finance Department for timely billing and financial reporting to partners.

Job Requirements

Minimum Qualifications

Successful candidates will be passionate about the power of entrepreneurship to improve lives and communities. They will embody INKOMOKO’s values and will insist on high-quality work.

Qualifications include:

• Experience with the development of micro and small enterprises required

• Experience with refugee entrepreneurs and financing is strongly preferred

• Proven track record of leadership, including significant experience in team development and growth

• Experience with product development – through the lens of human-centered design – and a willingness to test, fail, iterate, and test again, incorporating data, not your own biases

• Ability to care about your colleagues and challenge them simultaneously (i.e. “Radical Candor”)

• Strong experience in project management, budgeting and managing outcomes

• Unrelenting perseverance, personal integrity, and critical thinking skills

• A nuanced understanding of justice and fairness in the workplace

• Demonstrated ability to prioritize and manage multiple deadlines – must be both strategic and operational

• Ability to work with high-profile individuals with discretion, professionalism, and responsiveness

• Fluent in English, Amharic, Afaan Oromo with additional proficiency in Somali, Arabic strongly preferred

• 8+ years of work experience in relevant or applicable field 

This position will prioritize female candidates.  Inkomoko seeks to reflect the communities we serve so women, people with disabilities, and refugees are strongly encouraged to apply. Inkomoko’s policies ensure that diverse candidates can thrive on staff once they’ve been hired as well.

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:

• Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity

• Opportunity to work with a talented, passionate, and committed team of professionals across the region

• Ability to make a significant social impact and contribute to economic growth

• Competitive salary, and potential KPI-based bonus

• Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.

How to Apply

Register using the following LINK For further information contact email: PeopleTeamEthio@inkomoko.com

Note: We do not employ staff whose background is not suitable. All employment is conditional upon the successful completion of all applicable background checks.