Victoria Guest House Apartment, Addis Ababa which is centrally located around Pushkin Square Sarbet area would like to announce the following open position.

Duties and Responsibilities

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence.

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.

• Conduct Briefing for all staff during Night Shift.

• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. 

• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

• Maintain a professional and high quality service oriented environment at all times.

• Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

• Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.

• Occasionally Assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests stay.

• Ensure the accurate completion of the daily night audit in a timely fashion. 

• Must be able to perform the full night audit if needed.

• Oversee preparation of daily summary reports.

• Should Show Initiative, Problem Solving, Staff Training, Team Leading.

• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

• Be aware and able to enforce all fire-life-safety procedures. 

• Remain current in all updates with regards to new procedures and training. 

• Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Career Level: Senior Level (2+ years experience)

Job Requirements

PREREQUISITIES:

• Must be able to communicate in English writing and speaking and other languages are advantages.

• Good personality and charming is important to be the Night Supervisor.

EDUCATION:

• Graduates bachelor degree and/or diploma in hotel or other related field.

• Computer Knowledge and experience in MS office programs,

• C Net. Software is required

• Driving License

EXPERIENCE:

• Previous Front Office experience in supervisory/management capacity in a Mid scale or Luxury property is required. 

• Previous customer service and general computer experience required. Property Management Software, CNet experience is required.

How to Apply

Submit your documents via email: info@victoriaguesthouseaddis.net or in person to the Victoria Guest House Apartments, located around Sarbet

Note: Use " Night Supervisor " as the subject line of your email

The dead line is until 30th Dec, 2022.