JOB OPPORTUNITY

Internal/External

 

Reference No:   

REC/ 097/25

Job title:           

Medical Referral Support Officer

Location:         

Country Office, Addis Ababa

Reports to: 

Refugee Programme Manager

Number of Posts 

02 (two)

Closing date:   

March 29, 2026

 

About GOAL

GOAL’s mission is to work with the most vulnerable communities to help them respond to and recover from humanitarian crises, and to assist them to build transcendent solutions to mitigate poverty and vulnerability. 

GOAL is a non-for-profit organization that has been working in Ethiopia for over 30 years across all the region of the country towards ensuring the poorest and most vulnerable in our world and those affected by humanitarian crises have access to the fundamental rights of life, including but not limited to adequate shelter, food and livelihoods, water and sanitation, nutrition, healthcare and education. GOAL implements a range of multi-sectoral development, resilience, recovery and humanitarian responses Programmes by being sensitive to cross-cutting issues including gender, accountably, child protection, HIV/AIDS.

We envision a world where poverty no longer exist, where vulnerable communities are resilient, where barriers to wellbeing are removed and where everyone has equal rights and opportunities. GOAL Ethiopia’s main donors are Irish Aid, USAID/OFDA, EHF, ECHO and other private donors. 

About the Position: 

The Team Lead is responsible for the overall leadership, coordination, and quality delivery of a multisectoral humanitarian and development program in East Hararghe and Borena. The role ensures that interventions across sectors such as food security and livelihoods, WASH, health, nutrition, and protection are well planned, integrated, and implemented in line with organizational standards, donor requirements, and community needs.

The Team Lead provides day-to-day management of field teams, oversees budgets and resources, and ensures strong monitoring and accountability systems. The position plays a key role in coordinating with government authorities, partners, and other stakeholders, and in representing the organization at zonal and woreda levels.

Working closely with the Area Manager and technical teams, the Team Lead ensures that programs are responsive to changing contexts, achieve their intended results, and contribute to both immediate humanitarian needs and longer-term development outcomes. The role also supports proposal development, reporting, risk management, and staff capacity building to maintain high program quality and operational efficiency.

Job Purpose 

The Medical Referral Support Officer is responsible for coordinating and facilitating timely medical referrals for patients requiring specialized diagnostic, treatment, or consultation services. The role ensures effective communication, proper documentation, and follow-up of referral cases, particularly for vulnerable individuals, while maintaining strong collaboration with healthcare providers and external service partners.

KEY AREAS OF ACCOUNTABILITY/DUTIES

1. Key Responsibilities and Duties

1. Referral Coordination

• Coordinate referrals for patients requiring specialized services, diagnostic tests, or consultations with external healthcare facilities or specialists.

• Receive referrals related to vulnerable individuals experiencing barriers in accessing healthcare and support them in connecting to appropriate health services.

• Facilitate referrals to primary healthcare centers and specialized health services such as hospital admissions, psychiatric care, severe malnutrition treatment, emergency obstetric care, and other required medical services.

2. Case Follow-up and Patient Support

• Follow up with referred patients to ensure they access the necessary services and receive appropriate care.

• Support patients in scheduling appointments, obtaining diagnostic results, and addressing barriers to care.

• Provide assistance to beneficiaries throughout the referral process while respecting confidentiality and patients’ rights.

3. Communication and Coordination

• Communicate effectively with patients, families, and healthcare providers regarding referral needs, procedures, and follow-up care instructions.

• Collaborate closely with internal healthcare teams, including physicians, nurses, and other departments, to ensure continuity of care.

• Establish and maintain strong working relationships with external healthcare facilities, specialists, and community resources to facilitate timely referrals.

• Daily patient report to Area manager and Project manager to Area office, HO, and RRS and UNHCR public health team.

4. Documentation and Reporting

• Maintain accurate and complete documentation of referral requests, approvals, and outcomes in patient records and referral tracking systems.

• Ensure timely reporting of activities to the supervisor using RAIS for individual case management and maintain Excel tracking sheets for referral and environmental health event follow-up.

• Ensure all referral documentation complies with confidentiality and data protection standards.

• All documentation from refugee camp, Area office by RRS, UNHCR and the patient documentation showing refugee status should be documented.

5. Patient Awareness and Health Education

• Provide informal one-on-one awareness sessions to referred beneficiaries on key health topics when needed, including non-communicable diseases (NCDs), Infant and Young Child Feeding (IYCF), waterborne diseases, and hygiene practices.

6. Administrative and Logistics Support

• Raise Purchase Requests (PR) for patient accommodation, flights, or transportation arrangements when referrals require travel.

• Facilitate transportation and logistical arrangements for patients requiring referral services.

7. Other Duties

• Perform other related duties as assigned by the supervisor to support the effective implementation of the health program.

Job Requirements

JOIN US 

Do you want to join an exciting organization that brings high level impact to the community and add value to your professional advancement?  Then join us if you have:        

• Bachelor’s degree in Nursing or Health Officer from a recognized institution.

• Must have a valid professional license and Certificate of Competency (COC) from the relevant regulatory body.

• Minimum of four (4) years of relevant professional experience in recognized private or government specialized/referral hospitals, or experience working with non-governmental organizations (NGOs) in health programs.

• Experience in patient referral systems, case management, or clinical service coordination is an added advantage.

• Strong communication and interpersonal skills for effective interaction with patients, families, and healthcare providers.

• Ability to coordinate referral services and manage patient follow-up effectively.

• Good documentation, reporting, and data management skills, including use of referral tracking systems and Excel.

• Strong understanding of healthcare service delivery systems and referral pathways.

• Ability to work with vulnerable populations while maintaining confidentiality and ethical standards.

• Strong organizational, problem-solving, and coordination skills.

• Ability to work independently and as part of a multidisciplinary team.

Desirable quality, skill and competence 

The job duties and responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Commitments:

GOAL’s recruitment procedure is fair and transparent which is also in line with the organization’s commitment to its integrity, honesty and culture. GOAL is committed to ensure that, its performance complies with the terms and conditions of relevant agreements, applicable laws & regulations. 

GOAL highly promotes Equality, diversity and inclusion and works with women and men, People with disabilities, and employees of various ages including youth, supports their empowerment and appreciates their achievements constantly. GOAL also encourages applications from diverse candidates including women, people with disabilities, people with diverse backgrounds, and youth to apply.

GOAL has zero tolerance to discrimination on the basis of gender, age, disability, ethnicity, religion, race, economic status etc . we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

Hence, pre-employment background checks will be conducted, and employees are required to read, understand, sign and implement different polices including safeguarding and child protection policy, Protection from Sexual Exploitation and abuse policy, sexual harassment policy, code of conducts and any other rules and regulation of the organization. GOAL is strongly committed not to harm the people under its care. 

Safeguarding

Children and vulnerable adults who come into contact with GOAL as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates. 

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

• Comply with GOAL’s policies and procedures with respect to safeguarding, code of conduct, health and safety, confidentiality, do no harm principles and unacceptable behaviour protocols.

• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.

• Report any concerns about inappropriate behavior of a GOAL staff or partner.

You are welcome to include your sex (Male or female) and any disability issues in your CV (please note that this information will only be used to comply with affirmative action policy of the organization)

How To Apply

Interested and qualified applicants need to submit ONLY once their non - returnable application with CV for one vacancy. The vacancy reference number along with the title & Duty station need to be written in the application letter. 

Applicants can directly apply through green “Apply now” button

Please be sure your application and CV should be in PDF or Word only. (The system couldn’t accept other than PDF and Word.)

GOAL strongly encourages female candidates to apply!

Only short-listed candidates will be contacted for an interview and exam.

Shortlisted candidates will need to submit other supporting documents upon request at later stage.

GOAL is not able to contribute towards any costs incurred by candidates

Job Requirements Candidates must hold a Bachelor’s degree in Nursing or Health Officer, possess a valid professional license and Certificate of Competency, and have at least four years of relevant experience in specialized/referral hospitals or NGOs. How to Apply Apply using the provided link below.