About Us

Awash Capital S.C., a licensed investment bank operating in Ethiopia's capital market, invites qualified and motivated graduates to apply for the position of Junior - Customer Service Officer.

Job Summary

The Job holder is responsible for providing frontline support to customers by account opening, addressing inquiries, resolving complaints, and ensuring a high standard of service delivery. This role plays a key part in maintaining customer satisfaction and loyalty by delivering compliance driven onboarding processes and effective assistance across multiple communication channels.

Job Requirements

Education:

• Bachelor's Degree in Economics, Accounting, Business Administration, Finance, or with related field of study

• CISI Introduction to Securities and Investment qualification or equivalent preferable.

• Training or certification in customer service, call center operations, or financial services.

Experience:

• 1-3 years of experience in a customer service role, preferably in the financial services, brokerage, or investment banking sector.

Quantity Required: 1

Duties and Responsibilities

• Process new account openings in compliance with KYC/AML requirements

• Respond to customer inquiries via in-person, phone, and digital channels

• Provide accurate information on investment products and capital market services

• Receive, log, and resolve customer complaints, escalating when necessary

• Maintain and update accurate customer records in the system

• Ensure all interactions comply with internal policies and regulatory standards

• Coordinate with other departments to resolve customer issues efficiently

• Prepare regular customer service reports for management

• Maintain strict confidentiality of customer information at all times

Skills & Competencies

• Adequate knowledge and understanding of the Ethiopian financial market, investment products, trading, and investment principles.

• Excellent customer service skills. Strong analytical skills and attention to detail. Excellent communication and writing abilities.

• High motivation, resilience, and ability to thrive in a fast-paced environment.

• Attention to detail, reliability, and ability to perform under pressure in a fast-paced trading environment

How to Apply

Submit your application and CV along with supporting documents via email: recruiter@awashcapital.com

Job Requirements Bachelor's Degree in Economics, Accounting, Business Administration, Finance, or with related field of study with relevant work experience Duties and Responsibilities - Process new account openings in compliance with KYC/AML requirements - Respond to customer inquiries via in-person, phone, and digital channels - Provide accurate information on investment products and capital market services - Receive, log, and resolve customer complaints, escalating when necessary - Maintain and update accurate customer records in the system - Ensure all interactions comply with internal policies and regulatory standards - Prepare regular customer service reports for management How to Apply Submit your application and CV along with supporting documents via email: recruiter@awashcapital.com