About Cambridge Academy Ethiopia

Cambridge Academy Ethiopia is a premier international school committed to providing outstanding British curriculum education within a vibrant, multicultural community in Addis Ababa. We are dedicated to maintaining high standards of professionalism, accountability, and operational excellence as part of our continuous growth and COBIS accreditation journey. 

The Role

We are seeking two (2) qualified, proactive, and customer-focused IT Support professionals to join our Information Technology team. Reporting to the IT Head, the successful candidates will deliver essential technical assistance to internal staff, troubleshoot hardware/software issues, and contribute to the overall efficiency of the school’s IT operations.

Key Responsibilities

• Deliver first- and second-level technical support for desktops, laptops, printers, mobile devices, and software applications.

• Troubleshoot and resolve network connectivity issues.

• Set up and configure new equipment and user accounts.

• Log and track support requests using the school’s ticketing system.

• Maintain documentation of common issues and solutions.

• Collaborate with the IT team on system upgrades and maintenance tasks.

School: Cambridge Academy Ethiopia
Location: Addis Ababa, Ethiopia
Position Type: Full-Time, Permanent
Application Deadline: within 10 working days

Job Requirements

Person Specification & Requirements

Essential Qualifications & Experience

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

• 1–3 years of experience in an IT support or help desk role.

• Proficiency with Windows/Linux OS, Chromebooks, Microsoft 365, and networking concepts.

• Strong analytical and problem-solving skills.

• Excellent customer service and communication abilities.

Desirable Attributes

• Experience working in an international school or educational institution.

• Relevant IT certifications 

• Familiarity with common school management information systems (MIS).

• Ability to work collaboratively within a team and independently.

What We Offer

• Competitive salary based on qualifications and experience.

• Professional and supportive working environment.

• Opportunities for professional development.

• Health insurance after probation period.

How To Apply

Application Process

Interested candidates who meet the above requirements are invited to submit the following as a single PDF document:

1. Comprehensive Curriculum Vitae (CV). 

2. Cover letter explaining suitability for the role. 

3. Copies of academic and professional credentials. 

Please email your application to: cae-careers@cambridgeethiopia.org

Subject Line: Application: IT Support

https://docs.google.com/document/d/1jJj8a5qi0MiP7pIZWKOXE0rEFb0hEPQZ/edit?usp=sharing&ouid=114900261187250094336&rtpof=true&sd=true

Important Notes

• Cambridge Academy Ethiopia is committed to safeguarding and promoting the welfare of children and young people.
• Only shortlisted candidates will be contacted.

NOTE 

Download and complete the attached Administrative Staff Application Form.

Submit the completed form together with their CV, cover letter, copies of credentials, passport copy, and a recent photo – as a single PDF document – to:
cae-careers@cambridgeethiopia.org

Use the subject line format specified in each job advertisement.

Job Requirements Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a closely related field study with relevant work experience, out of which 1/3 years relevant experience How to Apply Interested applicants can submit their CV and relevant documents through the provided e-mail