Mary Joy Ethiopia is a nonprofit development oriented organization serves the community for the past 28+ years dedicated to improving the lives of vulnerable communities by advancing and implementing integrated development program focuses on livelihood enhancement, education and heath with cross cutting issues of children empowerment, environmental protection, Adolescent and Youth Sexual Reproductive Health and HIV/AIDS and inclusiveness.  For the USAID funded project, Family Focused HIV Prevention Care and Treatment Services in SNNPR, Sidama and South West Regions, Mary Joy Ethiopia needs to hire an ICT Officer based in Addis Ababa.

Job Summary

Job Specific roles and responsibilities

• Providing onsite and remote ICT technical support for end users daily technical issues and provide timely and effective solutions.

• Coordinating technical ICT support service to remote offices 

• Administering, maintaining and regularly monitoring ICT services including internet connectivity, cloud and on premise network devices, end user cloud data storage and sharing, business software, LANs, WANs, Wi-Fi networks, computers/laptops across the organization.

• Identifying end users specific knowledge, skills, and abilities needed to support defence of the staff;

• Develop and execute an integrated plan to assess, identify gaps, and remediate through policy, organizational planning, training, and awareness programs.

• Designing, coordinating/implementing, documenting and maintaining ICT services in the organization.

• Implementing organizational ICT policies, guidelines, procedures and standards to ensure ICT systems, data and end users are protected from threats.

• Ensuring all systems, software and hardware operated in Mary Joy Ethiopia are approved ones and has the latest security patches, updates and firmware.

• Protecting the organization's information, as well as its reputation, by implementing an incident response management procedure for quickly discovering an attack and then effectively containing the damage, eradicating the attacker's presence, and restoring the integrity of the network and systems.

• Conducting inventory and control of hardware and software assets.

• Managing end user accounts based on user account life cycle management guideline

• Customizing end user devices as per organization system hardening standard.

• Evaluating offices technology usage and needs; recommend improvements, such as hardware, software, ICT security and network upgrades.

• Maintaining an up-to-date ICT network documentation about infrastructure in place, network setup, servers and laptops configuration, licenses, access credentials, and any ICT related service contracts.

• Providing first line support on all general and specific software, hardware and network issues where needed, including travelling to remote office locations.

• Perform other activities when assigned.

REPORTS TO: MEL Manager

Job Requirements

Minimum Qualification

• BSc Degree in Computer Science or other similar fields of study.

• Minimum of 4 years work experience with proven ICT technical experience of supporting end users and systems in a large and complex organization.

•  Sound experience in hardware and software maintenance, network management, software development, website development and systems administration.

• Prior INGO Experience is an advantageous.

Additional Requirements and required competencies

• Strong troubleshooting and analytical skills - combined with a keen ability to communicate well in both verbal and written form.

• Experience in workings of Microsoft Office 365 platforms(outlook, Teams, One Drive, SharePoint, power platform etc.), Azure AD, Multi factor authentication(MFA)

• Committed to the mission and being a role model for others

• Excellent organization skill in providing help online or onsite.

• Managing change

• Decision making

• Strengthening performance

• Planning and organizing

• Co-operating effectively

• Promoting diversity

• High Working knowledge in Microsoft products

How to Apply

Apply using THIS LINK