Head of Human Resources

Company: Go Super App (Bridge Communication PLC)

Location: Addis Ababa, Ethiopia

Position Level: Department Head / Senior Management

About Go Super App

Go Super App is an all-in-one digital platform designed to bring mobility, delivery, on-demand services, and everyday solutions together in one convenient ecosystem. The platform connects customers with drivers, riders, businesses, and service providers, enabling users to access a wide range of services through a single app.

Role Overview

The Head of Human Resources is responsible for developing and executing the company’s people strategy, workforce planning, talent acquisition, performance management, employee development, compensation, and employee relations. This role ensures the company attracts, develops, engages, and retains the top talent required to support sustainable business growth across corporate and field operations.

Key Responsibilities

• Workforce Planning & Recruitment: Oversee end-to-end talent acquisition, recruitment campaigns, and structured onboarding workflows across departments.

• Frontline & Driver Workforce HR: Design, manage, and oversee HR policies, compliance standards, and engagement programs for large, distributed frontline workforces, including drivers, riders, and field personnel.

• Performance & KPI Management: Establish performance review cycles, clear KPI tracking frameworks, and merit-based appraisal systems aligned with corporate goals.

• Compensation & Benefits: Design competitive compensation packages, driver/employee incentive models, health benefits, and payroll structures.

• Training & Organizational Development: Lead continuous employee training, leadership development, capacity building, and organizational change initiatives.

• HR Compliance & Employee Relations: Ensure full organizational alignment with Ethiopian labor laws, employment regulations, internal workplace policies, and conflict resolution processes.

• Culture & Engagement: Drive initiatives that foster an agile, inclusive, high-performing corporate culture and track workforce analytics to optimize team retention.

Job Requirements

Key Qualifications

• Education: Bachelor’s or Master’s degree in Human Resources, Business Administration, Management, or a related field.

• Experience: 7+ years of relevant HR experience, including at least 3 years in a management or executive leadership role.

• Frontline Fleet/Field Expertise: Proven experience managing large, distributed, or frontline workforces (gig economy, transport, delivery, or retail networks) is highly desirable.

• Regulatory Knowledge: Deep understanding of Ethiopian labor law, statutory requirements, employment practices, and HR compliance.

• Core Competencies: Proven expertise in talent acquisition, performance management, employee development, culture-building, and organizational transformation.

How To Apply

Ethiojobs

Job Requirements The successful candidate should possess a Bachelor’s or Master’s Degree in Human Resources, Business Administration, Management, or a related field. The candidate should have 7 or more years of relevant professional experience in Human Resources, including at least 3 years of experience in a management or executive leadership role. Strong knowledge of human resource management, employee relations, organizational development, and HR policies and procedures is required, along with strong leadership, communication, analytical, organizational, decision-making, and problem-solving skills. How to Apply Apply using the provided link below.