Job Summary :- Kerchanshe Automotive Division is seeking a professional, customer-oriented, and enthusiastic EV Showroom Attendant to support the sales and customer experience function of its Electric Vehicle (EV) dealership operations.The EV Showroom Attendant serves as the first point of contact for visitors entering the showroom and plays a critical role in creating a positive customer experience. The incumbent is responsible for welcoming customers, providing basic product information, coordinating customer engagement with sales consultants, maintaining showroom standards, supporting vehicle display activities, and ensuring that all visitors receive a premium brand experience.

Key Responsiblity 

Customer Reception and Experience Management

• Welcome all showroom visitors in a professional, courteous, and friendly manner.
• Create a positive first impression that reflects the dealership’s brand values and customer service standards.
• Identify customer needs and direct visitors to the appropriate Sales Consultant or department.
• Assist walk-in customers by providing preliminary information regarding available EV models, features, and services.
• Ensure customers are attended to promptly and professionally.
• Offer refreshments and maintain a comfortable customer waiting experience where applicable.
• Manage visitor registration and maintain customer records in accordance with dealership procedures.
• Support customer satisfaction initiatives and ensure an exceptional showroom experience.

Product Information Support

• Develop a strong understanding of the dealership’s electric vehicle portfolio.
• Explain basic vehicle features, model differences, charging options, and EV ownership benefits.
• Assist customers with product brochures, catalogs, and marketing materials.
• Provide information regarding dealership promotions, events, financing options, and aftersales services.
• Educate customers on the environmental and economic benefits of electric vehicle ownership.
• Support customer inquiries related to EV charging, battery technology, vehicle range, and maintenance requirements

Showroom Operations and Vehicle Presentation

• Ensure showroom vehicles are displayed according to dealership and manufacturer standards.
• Maintain showroom cleanliness, organization, and visual appeal at all times.
• Conduct daily inspections of display vehicles to ensure they are clean, fully charged, and properly positioned.
• Ensure all vehicle information displays, specification sheets, and promotional materials are current and accurate.
• Coordinate vehicle movements within the showroom as directed by management.
• Monitor inventory displayed in the showroom and report discrepancies.
• Assist in preparing vehicles and showroom facilities for launches, exhibitions, and promotional events

Customer Traffic Management

• Record and track customer visits, inquiries, and showroom traffic data.
• Support lead management processes by collecting customer information and ensuring timely follow-up by the sales team.
• Assist in scheduling customer appointments and vehicle demonstrations.
• Coordinate customer test-drive requests with Sales Consultants.
• Ensure customer information is accurately entered into CRM systems where required

Administrative Support

• Maintain visitor logs and daily showroom activity records.
• Support preparation of sales documentation and customer information packages.
• Assist with filing, document management, and general administrative duties.
• Coordinate communication between customers and internal departments when necessary.
• Support reporting requirements related to showroom traffic and customer engagement activities.

Marketing and Brand Representation

• Act as a brand ambassador for Kerchanshe Automotive Division.
• Participate in product launches, marketing campaigns, roadshows, exhibitions, and promotional events.
• Promote dealership products and services in a professional manner.
• Maintain knowledge of competitor products and market developments.
• Contribute to strengthening the dealership's reputation and customer perception

Health, Safety, and Compliance

• Adhere to dealership safety policies and procedures.
• Ensure customer safety within the showroom and display areas.
• Support compliance with manufacturer standards and company policies.
• Protect customer information and maintain confidentiality at all times.
• Demonstrate ethical and professional conduct in all customer interactions.

Qualification and Skills

Education:-

• Bachelor Degree in Marketing Management, Business Administration, Automotive Technology Or a related field.
• Additional training or certification in customer service, hospitality, sales, or automotive retail operations is an advantage.

Experience:

• Minimum of 2 years of experience in customer service, showroom operations, front-office administration, hospitality, retail sales, or automotive dealership environments
• Experience in automotive dealerships or EV retail operations.
• Experience working in premium customer service environments.
• Experience handling customer inquiries and visitor management

Technical Knowlege 

• Basic understanding of electric vehicle technology and ownership.
• Knowledge of vehicle models, features, and specifications.
• Understanding of customer relationship management principles.
• Familiarity with CRM and dealership management systems.
• Proficiency in Microsoft Office applications

Behavioral Competencies

• Excellent customer service orientation.
• Strong interpersonal and communication skills.
• Professional appearance and presentation.
• Positive attitude and enthusiasm.
• Strong organizational skills.
• Attention to detail.
• Ability to work under pressure.
• Teamwork and collaboration.
• Problem-solving ability.
• Adaptability and willingness to learn.
• High integrity and professionalism

KPIs

The EV Showroom Attendant will be evaluated based on:

• Customer Satisfaction Score (CSI)
• Visitor Engagement Rate
• Customer Lead Capture Accuracy
• Showroom Presentation Standards Compliance
• Customer Waiting Time Management
• Test Drive Coordination Effectiveness
• Visitor-to-Sales Consultant Handover Rate
• Showroom Operational Readiness
• Customer Feedback Ratings
• Attendance and Professional Conduct

Working Conditions

• Primarily showroom-based environment.
• Frequent interaction with customers and visitors.
• Weekend and extended working hours may be required based on dealership operational needs.
• Participation in exhibitions, roadshows, vehicle launches, and marketing events.

What We Offer

• Competitive compensation and benefits package.
• Professional development and automotive product training.
• Exposure to innovative electric vehicle technologies.
• Career growth opportunities within a leading automotive organization.
• Dynamic, customer-focused, and professional work environment

Applicants who fulfill the above-mentioned criteria are invited to apply by using the link below :-

" https://forms.gle/wyjY2DGxwfnzSUt28 " Job Requirements Bachelor’s degree in Marketing Management, Business Administration, Automotive Technology or related fields and have basic knowledge of electric vehicle technology. The position involves welcoming visitors, providing product information, maintaining showroom standards, coordinating customer interactions with sales consultants, managing visitor records, supporting marketing activities and ensuring compliance with safety and confidentiality policies. How to Apply Interested candidates should submit their CV and a cover letter outlining their suitability for the role via the following link