We're looking for a friendly, enthusiastic, and highly organized Customer Service Representative to join our growing tour and travel company. In this role, you'll be the first point of contact for our valued customers, providing exceptional service and ensuring a smooth service from inquiry to post-trip follow-up.

Salary: Negotiable

Gender: Female Applicants Only

Required number: 4

Location: Applicant must live around Megenagna.

Job Requirements:

• Education: Bachelor's Degree, Diploma, or 12th grade Complete in any field of study with relevant work experience

• Experience: 0 years

• Excellent interpersonal and language skills, especially fluent in English and Amharic;

• Ability to explain and persuade our company's clients

Duties and Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely, professional, and courteous manner.

• Guide customers through the booking process, confirm reservations, and process payments accurately.

• Provide detailed information about our tour packages, destinations, itineraries, and travel requirements.

• Address and resolve customer complaints or concerns efficiently and empathetically, escalating complex issues when necessary.

• Process changes to existing bookings and handle cancellations in accordance with company policies.

• Accurately update and maintain customer information and interactions in our CRM system.

• Liaise with sales, operations, and marketing teams to ensure seamless customer experiences.

• Keep up-to-date on our tour offerings, promotions, and industry trends.

• Solicit customer feedback to help us improve our services.

How to Apply:

Apply through Hahu Jobs Telegram Bot https://t.me/hahujobs_bot

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Job Requirements Bachelor's Degree, Diploma, or 12th grade Complete in any field of study with relevant work experience Duties and Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely, professional, and courteous manner. - Guide customers through the booking process, confirm reservations, and process payments accurately. - Provide detailed information about our tour packages, destinations, itineraries, and travel requirements. - Process changes to existing bookings and handle cancellations in accordance with company policies. - Accurately update and maintain customer information and interactions in our CRM system. - Liaise with sales, operations, and marketing teams to ensure seamless customer experiences. - Keep up-to-date on our tour offerings, promotions, and industry trends. - Solicit customer feedback to help us improve our services. How to Apply Apply through HaHuJobs Telegram bot https://t.me/hahujobs_bot Note: Female Applicants Only, applicant must live around Megenagna.