Job Summary

Abay Car and Machinery Rent is working SUV car rent and heavy equipment rent and sales solutions. We are seeking a dynamic, proactive, and organized Customer Service Manager to bridge the gap between our high-quality fleet and our valued clients and Facilitate customer recruitment through different Digital outlets. You will be the face of our company, ensuring that every rental experience—from the first inquiry to the final contract signing—is seamless and professional.

Job Requirements

Education:

• Bachelor's Degree in Marketing, Management, Accounting, IT, Computer Science, or with related field of study

Experience:

• A minimum of 2 years professional experience.

• Direct experience working in Car Rental companies, Tour and Travel agencies, or Marketing firms is highly preferred.

• Digital Expertise: Demonstrated success in managing professional social media pages and running marketing campaigns (specifically on Facebook, TikTok, Telegram and WhatsApp).

Quantity Required: 1

Location: Addis Ababa

Employment Type: Full-time

Duties and Responsibilities

• Customer Acquisition: Proactively identify and recruit new corporate and individual clients to expand our market share in the car and machinery rental sector.

• Relationship Management: Build and maintain long-term relationships with existing clients through regular check-ins, feedback collection, and personalized service.

• Contract Management: Draft, negotiate, and finalize formal lease and service agreements with customers, ensuring all terms are clear and mutually beneficial.

• Service Coordination: Act as the primary point of contact for client inquiries, resolving issues swiftly to maintain high levels of customer satisfaction.

• Market Growth: Stay updated on industry trends to suggest competitive pricing and service improvements.

• Campaign Management: Design and execute high-impact social media campaigns across Facebook, Telegram, WhatsApp, and TikTok.

• Content Creation: Generate engaging posts, videos, and updates that showcase our fleet and machinery to attract potential renters.

• Digital Interaction: Actively manage all incoming inquiries via social media platforms, converting "comments and likes" into "contracts and bookings."

• Trend Monitoring: Stay ahead of social media trends to keep Abay Car and Machinery Rent at the forefront of the digital market.

Skills & Competencies

• Excellent communication and negotiation skills.

• Social Media Savvy: High proficiency in Facebook Business Suite, Telegram Channel management, and TikTok content trends.

• Strong administrative and organizational abilities.

• Proficiency in digital tools, Excel and office tools and CRM tools.

• A customer-first mindset with a "get-it-done" attitude.

How to Apply

Click the apply button below

Note: Applicants with a valid driving license will have an advantage

For more information, please contact us at abayhr@abaycarandmachinery.com

Job Requirements Bachelor's Degree in Marketing, Management, Accounting, IT, Computer Science, or with related field of study with relevant work experience Duties and Responsibilities - Proactively identify and recruit new corporate and individual clients to expand our market share in the car and machinery rental sector. - Draft, negotiate, and finalize formal lease and service agreements with customers, ensuring all terms are clear and mutually beneficial. - Act as the primary point of contact for client inquiries, resolving issues swiftly to maintain high levels of customer satisfaction. - Generate engaging posts, videos, and updates that showcase our fleet and machinery to attract potential renters. How to Apply Click the apply button below Note: Applicants with a valid driving license will have an advantage For more information, please contact us at abayhr@abaycarandmachinery.com