About Us

WAJi Healthcare is an ISO 9001:2015 Quality Management System Certified Healthcare Provider. Currently, we are providing healthcare services at Saglan Wajee General Hospital in Holeta and soon opening its 2nd Branch of WAJi Medical Plaza at Anfo, Sheger City.

We are a team of 140+ staff members, with the mission of 'providing Healing and Hope with Kind Hearts. We're on the Vision to become Ethiopia's biggest chain of healthcare providers by 2030.

Our Core Values are:

• Standardization: Standardized processes, consistent quality, tested by rigorous accreditations

• ⁠High Performing Individuals and Teams: We are achievers, but we achieve even more together.

• Stewardship: Act responsibly for the resource we hold

• Innovation: Pursue a better way, for everything, for everyone!

• ⁠ ⁠Law of Large Numbers: Lower prices, higher volume, repeat!

• ⁠Extreme Customer Centricity: Obsess over Our Customers.

• Professionalism: Be the Standard

Job Requirements

• Education: Bachelor’s Degree in Nursing from a recognized government university

• Experience: 0 year

• Quantity Required: 2

• Location: Holeta

• Gross Salary: 16483.00

Duties & Responsibilities:

• Handle incoming calls, inquiries, and service requests professionally.

• Provide accurate information about WAJi services, departments, and working hours.

• Schedule, confirm, reschedule, and cancel patient appointments.

• Understand basic health concerns and direct patients to appropriate services.

• Provide basic health information within the approved scope of practice.

• Identify urgent cases and escalate them to the appropriate clinical team.

• Follow up on appointments, referrals, and patient inquiries.

• Handle and escalate patient complaints appropriately.

• Maintain accurate and confidential call and patient records.

• Communicate with patients and families respectfully and empathetically.

• Coordinate with clinical and support departments for effective patient service.

• Maintain patient confidentiality and comply with WAJi policies and professional standards.

  Use call-center and digital systems effectively.

• Perform other duties assigned by the immediate supervisor.

How To Apply:

Submit your application and CV along with supporting documents in one file via email: jobs@wajeehospital.com

Note: Applicants must have a CGPA of 3.00 and above and proficiency in Afaan Oromoo and Amharic is mandatory. CVs that do not clearly state the position title in the subject line will be automatically rejected. 

Job Requirements Bachelor’s Degree in Nursing from a recognized government university with relevant work experience. Duties & Responsibilities: - Handle incoming calls, inquiries, and service requests professionally. - Provide accurate information about WAJi services, departments, and working hours. - Schedule, confirm, reschedule, and cancel patient appointments. - Understand basic health concerns and direct patients to appropriate services. - Provide basic health information within the approved scope of practice. - Identify urgent cases and escalate them to the appropriate clinical team. - Follow up on appointments, referrals, and patient inquiries. - Handle and escalate patient complaints appropriately. How to Apply Submit your application and CV along with supporting documents in one file via email: jobs@wajeehospital.com Note: Applicants must have a CGPA of 3.00 and above and proficiency in Afaan Oromoo and Amharic is mandatory. CVs that do not clearly state the position title in the subject line will be automatically rejected.