External Vacancy

Dashen Bank North Addis District is pleased to announce the following vacancy

Branch Business Relationship Officer-Branch under North Addis District 

Vacancy Details

Vacancy Number: DB_EX/NAD/005/26
Vacancy Posting End Date: 26/06/2026

Job Summary

• The Branch Business Relationship Officer is responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.

Academic and Professional Qualifications

• Bachelor Degree in Business Administration, Banking, Finance/Accounting & Finance, 
  Management or any other equivalent fields.

• Training and courses in banking operations (IFB, domestic, credit, and international 
  banking operations) "

Experience

•  Minimum of four (4) years successful experience in banking or customer contact role.

Functional/Technical Competencies

• Product and price knowledge: Understanding of banking products and services with their price offered by the bank to effectively promote and sell products to agents and customers. i.e. domestic, digital, international 

• Marketing and sales skill: The skill and ability to effectively promote and sell financial  products and services to customers.

• Applicable banking systems knowledge: Ability to understand and utilize banking systems and digital platforms to streamline operations and enhance customer experience. i.e. Core banking 

• Knowledge of sharia or Islamic Banking laws and principles: Ability to understand and apply the core principles of sharia (Islamic law) in the context of banking and financing services. 

• Customer service delivery: Ability to understand the various service delivery channels of the Bank, such as websites, email, USSD, SMS, internet platforms, ATMs, POS, agents, merchants, and branches, and deliver services to optimize customer experience and operational efficiency.

Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement

• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.

• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.

• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.

• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.

• Continuous Improvement: Commitment to always finding ways to do things better.

• Agility: Ability to move quickly and easily.

• Responsiveness: Ability to adapt to change and meet new demands quickly.

• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.

• Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.

• Empathy: Understand and share the feelings, perspectives and experiences of customers.

• Data driven: Consistently utilizing data to drive work and make informed decisions.

• Respect: is the glue that holds teams, organizations, customers together.

• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.

• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.

• Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Place Of Work

Branch under North Addis District 

How To Apply

In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1987&company=dashenbank

For Any Enquiry or Support Request

011267937/011267099

Connect With Us For Updated News and Job Openings

• Career Site: Career Opportunities
• Telegram: https://t.me/DashenBankEthiopia
• LinkedIn: https://www.linkedin.com/company/dashen-bank-official-page
• Facebook: https://www.facebook.com/DashenBankOfficial 

Job Requirements This role requires a Bachelor’s degree in Business Administration, Banking, Finance, Accounting & Finance, Management, or other equivalent fields. Training and courses in banking operations, including IFB, domestic banking, credit, and international banking operations, are required. The successful candidate should have a minimum of 4 years of successful experience in banking or customer contact roles, demonstrating strong customer service and operational banking knowledge. How to Apply Apply using the provided link below. For further information contact Tel: +25111267937/+25111267099